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London Overground train delayed or cancelled?
London Overground pays Delay Repay from 30 minutes late. You must claim within 28 days of the journey.
What London Overground pays
TfL does not refund delays caused by strikes, bad weather, engineering works or customer incidents, and does not refund free travel passes.
On London Overground, TfL refunds the value of a single fare for a journey delayed by 30 minutes or more. Claim within 28 days.
Official source, checked 11 September 2026
If you did not travel
If your train is cancelled, delayed or rescheduled and you decide not to travel, you can have a full refund with no fee. Ask within 28 days of the date you meant to travel. You cannot also claim delay compensation (conditions 30 and 33.5).
Official source, checked 11 September 2026
What every train company must pay
Every train company must pay compensation if you arrive 60 minutes or more late, whatever caused the delay: at least 50% of a single ticket, or 50% of the half of a return ticket for the delayed journey (National Rail Conditions of Travel, condition 33.3).
Official source, checked 11 September 2026Claim within 28 days of the journey, unless the train company allows longer. Once a claim is agreed, it must be paid within 14 days (conditions 33.1 and 33.2).
Official source, checked 11 September 2026Delays are measured against the timetable in place on the day you travel, including a replacement timetable published in advance for planned engineering work (condition 32.1).
Official source, checked 11 September 2026
Your other rights
Every train company must offer at least one way to be paid in money, such as a bank transfer or a refund to your card. If the train company caused the delay, you can ask to be paid the way you paid for the ticket (condition 34.1).
Official source, checked 11 September 2026You keep your rights under the Consumer Rights Act 2015, which says a service must be carried out with reasonable care and skill. Claims under the rail scheme pay up to the ticket price, and you cannot be paid twice for the same loss (conditions 32.1.2 and 32.2).
Official source, checked 11 September 2026
If London Overground says no
Complain to the train company first. It must answer nearly all complaints in full within 20 working days, and keep you updated every 10 working days if it needs longer.
Official source, checked 11 September 2026If the train company has not sorted out your complaint within 40 working days, or sends a final response you are unhappy with, you can go to the Rail Ombudsman within 12 months of that final response. It does not handle claims for more than £2,500. Phone 0330 094 0362 or use railombudsman.org.
Official source, checked 11 September 2026