Jet2 flight delayed or cancelled?

Compensation for a delay is due when you reach your final destination 3 hours or more late.

For flights of 1,500 km or less, the compensation is £220.

For flights of more than 1,500 km and up to 3,500 km, the compensation is £350.

For flights of more than 3,500 km, the compensation is £520.

For flights of more than 3,500 km that arrive between 3 and 4 hours late, the compensation is £260. From 4 hours late it is £520.

Flight distances for compensation are measured by the great circle route, the shortest line between the two airports over the earth's surface.

If you accepted a replacement flight, the airline can halve the compensation when you arrived no more than 2 hours late (flights up to 1,500 km), 3 hours late (1,500 to 3,500 km) or 4 hours late (over 3,500 km).

Any flight departing from a UK airport is covered, whichever airline runs it.

A flight from outside the UK arriving at a UK airport is covered if the airline operating it is a UK or EU airline.

A flight run by a UK airline to the EU is covered.

You need a confirmed booking, and you must have checked in on time: at least 45 minutes before departure, or by the time the airline gave you in writing.

Free tickets and reduced fares that are not available to the public are not covered. Tickets bought with frequent flyer points are covered.

If the airline told you about the cancellation 14 days or more before departure, no compensation is due. A refund or a replacement flight still is.

If you were told 7 to 14 days before departure, no compensation is due only if the replacement flight left no more than 2 hours before the original time and arrived less than 4 hours after it.

If you were told less than 7 days before departure, no compensation is due only if the replacement flight left no more than 1 hour before the original time and arrived less than 2 hours after it.

If your flight is cancelled you can choose a full refund paid within 7 days, a replacement flight as soon as possible, or a replacement flight at a later date that suits you.

If you were refused boarding against your will, for example because the flight was overbooked, you are owed compensation straight away, plus a refund or a replacement flight, and care while you wait. The airline must ask for volunteers first.

The airline does not have to pay compensation when the cause was extraordinary and could not have been avoided, for example weather unsafe to fly in, strikes by people who do not work for the airline such as air traffic control or airport staff, security risks, political unrest, or a hidden manufacturing defect.

Technical problems with the aircraft, including a part failing early, are not extraordinary circumstances, so the airline still has to pay.

The NATS air traffic control failure on 8 September 2026 counts as extraordinary circumstances, so compensation is not due for disruption it caused. Care and refunds still apply.

The airline must give you meals and refreshments, two phone calls or emails, and a hotel with transport if you have to wait until the next day. This starts once the delay reaches 2 hours (flights up to 1,500 km), 3 hours (1,500 to 3,500 km) or 4 hours (over 3,500 km).

The airline must still provide care, and refunds, even when the disruption was caused by extraordinary circumstances.

If your flight is delayed by 5 hours or more, you can decide not to travel and get a refund.

In England, Wales and Northern Ireland you can claim for up to 6 years after the flight.

If you live in Scotland you can claim for up to 5 years after the flight.

Complain to the airline first. It has 8 weeks to reply.

If the airline says no, or does not reply in time, you can take your complaint to the airline's dispute resolution scheme for free. You must do this within 12 months of the airline's final response.

If the airline is not part of a dispute resolution scheme, the Civil Aviation Authority's Passenger Advice and Complaints Team can help, but it cannot make a decision the airline has to follow.